FAQ

Frequently Asked Questions (FAQs)

1. How do I know which sunglasses will suit me best?

• We understand that finding the perfect pair of sunglasses can be challenging. Our website includes a comprehensive guide to help you choose the right style for your face shape and personal preferences. Additionally, you can reach out to our customer service team for personalized recommendations.

2. Are your sunglasses polarized?

• Yes, the majority of our sunglasses are polarized to provide superior glare reduction and enhanced clarity. You can find specific details about the polarization of each product on the product page.

3. Do you offer prescription sunglasses?

• At this time, we do not offer prescription sunglasses. However, many of our customers purchase our non-prescription sunglasses and have them fitted with prescription lenses by their optician.

4. What payment methods do you accept?

• We accept payment via credit/debit card (Visa, Mastercard, American Express) and PayPal for online orders. All transactions are processed securely through our payment gateway to ensure the safety of your financial information.

5. How long does shipping take?

• Our standard shipping time is 3-5 business days for processing, followed by 7-15 business days for delivery after the order has been shipped. Please note that delivery times may vary depending on your location and external factors such as customs clearance processes.

6. What is your return policy?

• We offer a hassle-free return policy within [X] days of the delivery date. Sunglasses must be returned in their original condition and packaging. Please refer to our Refund Policy for detailed instructions on initiating a return.

7. Are your sunglasses eco-friendly?

• We are committed to sustainability and environmentally-friendly practices. Many of our sunglasses are made from eco-friendly materials such as recycled plastics and sustainable wood. Look for our eco-friendly collection on our website.

8. How can I track my order?

• Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery online through our shipping carrier's website.

9. Do you ship internationally?

• Yes, we offer international shipping to select countries. Please note that international orders may be subject to customs duties, taxes, and fees levied by the destination country. These charges are the responsibility of the recipient.

10. How can I contact customer service?

• If you have any questions, concerns, or feedback, our customer service team is here to assist you. You can reach us via email at beluere@outlook.com or through our contact form on the website. We strive to respond to all inquiries promptly.